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Communicating for Results (P822)
Communicate Your Message Clearly and Effectively…Every Time!
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Dates	City
June 27 - 28, 2013	Ottawa
August 15 - 16, 2013	Ottawa
November 5 - 6, 2013	Ottawa
$890 plus HST
Register now

The ability to communicate effectively at work and in life is perhaps the most critical skill for anyone. Those who have demonstrated an ability to effectively communicate are more likely to receive promotions and job offers.

Effective communication allows you to use all the other skills you have to the fullest. Your success in motivating, delegating, organizing, solving problems and obtaining information depends heavily on your ability to communicate with others. At this workshop you’ll learn how to influence and inform through the use of real life examples, group discussions, role plays and interactive hands-on exercises.

This is a two-day workshop in Ottawa.

Space is still available for all course dates listed, unless otherwise noted.

"The course was really interactive. It provided a lot of useful information for both work and personal environment. The instructor is dynamic and caters to everyone's learning style. Loved it!"
-Delmy Alvarado, Public Safety Canada

"I can't say enough about the instructor. She was very warm, engaging and a very clear and effective presenter. The class was captivated and she encouraged everyone to be involved."
-Allison Reed, CBSA

"I really enjoyed the course and feel like I’ll be able to apply my new found knowledge in the workplace and at home. Instructor was great!"
-Melanie Carriere, OSFI

Workshop Topics

Self Assessment
• Are you sure you’re being understood?
• Are you being clear?
• What about when you disagree?

Basic Communication Principles
• Models of Communication
• Factors affecting communication
• Who says what to whom? (Sender, receiver, message and response)
• Preparing your Message to be sent
• ‘The Medium is the Message’ - Which do you choose?
• Communicating In Person
• Communicating over the Phone
• Communicating via e-mail

HRDQ: What's my Communicating Style?

Communication Challenges
• Barriers to effective communication
• Communication breakdowns
• How to deal with receiver reactions
• Aggressive, Passive and Assertive
• How to be Assertive to get your message across

Body Language

Active Listening – The Critical Half of Communication
• Active Listening Self Assessment
• Intentional Listening and Responding
• Using Empathy
• Understanding, then being Understood
• Using Probing Questions
• Clarifying, Reflecting, Paraphrasing, Responding

Communicating in Email
• The W.I.I.F.M Factor

Applying Communication Skills when Giving Feedback
• Guidelines for giving and receiving feedback
• Feedback models

At the end of this seminar, you will be able to:

• Impact and influence all conversations you have through awareness and intention
• Understand your strengths in communication and maximize them to your benefit
• Be prepared to communicate with anyone in any situation
• Deliver effective feedback even in stressful situations
• Communicate professionally with all your communication tools – guarantee your effectiveness

Who Should Attend This Course?

Anyone who would like to use effective communication techniques and proven methods to relate better to people, including managers, supervisors, team leaders, executive assistants and client service staff.

Your Instructor for this training workshop is: Samantha B.

Course Location: Minto Business Centre, 440 Laurier Avenue West

Does this Course Address Your Competency Development Needs?
Click here to see which Core Competencies this course addresses.

2 Day Course:

June 27-28, 2013
August 15-16, 2013
November 5-6, 2013

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Register Now