The Forum on Administrative Excellence
The 2010 Forum has now concluded — thanks to all delegates and speakers who made it an outstanding success! We can deliver a similar program for your administrative staff on-site at your location. Contact us for details.
Tuesday, April 20, 2010
RA Centre, Ottawa
The role of the administrative professional has never been more critical in today’s knowledge and information intensive workplace. The 2nd Annual Forum on Administrative Excellence is packed with the latest techniques, strategies and tools you can apply right away to maximize your on-the-job performance and enhance your growth opportunities.
Through dynamic keynote sessions, panel discussions with leading practitioners and breakout sessions with expert facilitators, you’ll gain critical insight, sharpen your skills and re-energize your outlook – all in one day.
 Download Forum Brochure
Only $425 for the full day! (Continental breakfast, networking lunch and afternoon refreshment break are included in your fee.)
Who Should Attend?
The Forum is recommended for both experienced and newly appointed administrative professionals from government, non-profit organizations and the private sector, including:
• Administrative Professionals
• Executive and Administrative Assistants
• Customer Service Representatives
• Office Coordinators and Managers
• Project/Team Members and Associates
• Receptionists
• Data Entry and Word Processing Specialists
• Virtual Assistants
• Clerks, Clerical Supervisors
"Very informative, I learned a lot of new things that I will be able to integrate in my day to day job and routines. It is highly recommended to anyone who works in the administrative field. Great guest speakers with a lot of energy. I am hoping I will be able to attend again next year."
- Manon Demers, Administrative Assistant, HRSDC
PROGRAM AT A GLANCE
Registration, Networking and Continental Breakfast
8:00 – 8:50 a.m.
Welcoming Remarks
Sharron Buttler, CPS/CAP, Conference Chair, Executive Assistant, General Dynamics Canada, and International Director, Canada District, IAAP
8:50 – 9:00 a.m.
Keynote Address: Leadership Begins with You
Marion Grobb Finkelstein
9:00 – 9:50 a.m.
Regardless of what level or position you hold in an organization, or whether you work outside the home at all, you have an opportunity to demonstrate your leadership abilities. Whether through influence, taking action, or walking your own talk, you are showing the world what type of leader you are – and the world is watching. Every challenge you face is a chance to grow and assert yourself as a leader. In this inspiring keynote, Marion illustrates through moving stories and anecdotes the key principles that guide leaders. They can guide you too.
Learn why you're a perfect candidate to be a leader, and discover some of the "guiding principles" that make leaders shine. Discover that leadership doesn't end when you leave the office and how being a leader impacts others in your life. This inspiring and motivating keynote draws on Marion's 30 years of her professional experience, and a lifetime of personal leadership. She will challenge the way you think about yourself as a leader and show you why leadership begins with you!
Project Management Skills for Administrative Professionals
Beverly Guest
Track 1, 10:00 – 11:30 a.m.
As an admin professional, you might work in support of a “project” or you may have been asked to take on a “project” - ranging from conferences and physical relocations to major events and change management.
Learn how project management principles can help keep your projects on track, keep costs down, help you plan for the unexpected, manage risk and find opportunities for added value. Gain an understanding on how this discipline can help you in your career and open up new opportunities for you.
Mapping Your Career Future: From Here to There
Chrissy Scivicque, Managing Editor, OfficeArrow.com
Track 2, 10:00 – 11:30 a.m.
We all know that career goals are important. But in order to achieve your goals, you must have a concrete plan in place. This session is about creating your career road map — developing the right step-by-step process to lead you to success. Discover the concept of "Mind Mapping", a technique which helps you visualize the steps involved with achieving a goal. Learn how to use this strategy to map out your own career goals. The session will also focus on the concept of "Career Karma" — what it means and how to create good "Career Karma" for yourself. You will discover how to "set yourself up" for the future by developing long-term professional relationships, establishing a reputation for high work standards, and creating opportunities. Learn how to avoid getting "trapped" in a situation that does not meet your professional goals. And learn what it means to be replaceable — why it's not such a bad thing and how you can make yourself replaceable in all the right ways!
Luncheon Keynote Panel Discussion - What Do Managers Need and Want from Their Administrative Staff Today?
Chaired by Sharron Buttler, Executive Assistant, General Dynamics Canada, and International Director, Canada District, IAAP
Panelists: Chrissy Scivicque, Managing Editor, OfficeArrow.com; Sherry Read, Director of Human Resources, Canadian Centre on Substance Abuse; other panelists TBD.
11:45 a.m. – 1:45 p.m.
This popular luncheon discussion from last year’s Forum returns again with an all-new line-up of panellists. Learn what managers and executives need and really want from their administrative staff today at this interactive discussion. Learn some do’s and don’ts for administrative success, and gain valuable insight to outperform expectations.
Doing More With Less: Strategies for Improved Workplace Productivity
Chrissy Scivicque, Managing Editor, OfficeArrow.com
Track 1, 2:00 – 3:00 p.m.
In today's turbulent economy, administrative professionals are expected to do more work with restricted budgets, fewer resources, and less time. This session provides simple strategies for doing this. Through hands-on demonstrations, you’ll learn how to standardize business processes, eliminate redundancy, and create routines that save time and money. Learn to utilize technology to automate systems in the workplace – using the Rules feature for managing email in Outlook, macros and how to set them up effectively, and other tools for documenting business processes including flow charts, templates, and checklists. You’ll gain clear solutions for managing an overwhelming workload while helping you gain an improved sense of control.
Effective Meeting and Event Planning
Kim Kelly
Track 2, 2:00 – 3:00 p.m.
Get an overview of how to set goals, objectives and plan program content for a variety of meetings and events. Learn about building a budget, on-site procedures and policies, and how to minimize risk. Find out how to select an appropriate venue, design the perfect set-up, and learn the ins and outs of logistics.
Challenges and Solutions for the Year Ahead: Administrative Best Practices Roundtable
Facilitated by Beverly Guest
3:15 – 4:30 p.m.
What challenges do you face in your job in the coming year? Tap into the collective experience and wisdom of your fellow delegates as we tackle the top topics dominating administrative meetings and water-cooler conversations. It’s your chance to help set the agenda and collaborate with colleagues around real solutions and innovative directions.
Just prior to this year’s Forum, all registered delegates will be invited to complete a short online survey to identify the top five challenges for the year ahead. Then as a group we’ll explore these challenges and identify the best solutions you can use to create your own action plan back at the office.
For more information please contact Sophie Gouédard at 613-234-2020, ext. 21. Or register online today!
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