.. Courses and Competencies
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Performance Management Consultants
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PMC Courses and Competencies

Below is a list of our current Public Workshops (in alphabetical order), and the Core Competencies they address.  For course outlines, dates, and registration information, please click on the course title.

Active Listening Skills
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Engagement
• Evaluation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Learning Support/Continuous Learning
• Management Excellence
• Negotiating Techniques
• Planning/Organizing
• Problem Solving
• Project Management
• Promotion
• Relationship/Network Building
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

Advanced Business Writing
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Dealing with Difficult Situations
• Document Use
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Learning Support/Continuous Learning
• Management Excellence
• Planning/Organizing
• Policy Development
• Promotion
• Reading
• Relationship/Network Building
• Risk Management
• Strategic Thinking
• Writing Skills

Advanced Event Planning
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Computer Use
• Conflict Resolution
• Creative Thinking
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Document Use
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Negotiating Techniques
• Numeracy
• Planning/Organizing
• Problem Solving
• Project Management
• Promotion
• Reading
• Relationship/Network Building
• Risk Management
• Strategic Thinking
• Teamwork/Cooperation
• Working with Others

Assertiveness and Conflict Resolution
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Relationship/Network Building
• Self Confidence/Self Esteem
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

Business Writing for Impact and Influence
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Creative Thinking
• Dealing with Difficult Situations
• Document Use
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Negotiating Techniques
• Planning/Organizing
• Policy Development
• Promotion
• Reading
• Relationship/Network Building
• Risk Management
• Self Confidence/Self Esteem
• Strategic Thinking
• Teamwork/Cooperation
• Values and Ethics
• Writing Skills

Communicating for Results
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Computer Use
• Conflict Resolution
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Document Use
• Engagement
• Evaluation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Learning Support/Continuous Learning
• Management Excellence
• Negotiating Techniques
• Organizational Knowledge
• Planning/Organizing
• Project Management
• Promotion
• Public Speaking/Presenting
• Reading
• Relationship/Network Building
• Risk Management
• Teamwork/Cooperation
• Values and Ethics
• Writing Skills
• Working with Others

Critical Thinking and Creative Problem Solving
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Creative Thinking
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Engagement
• Evaluation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning/Organizing
• Policy Development
• Problem Solving
• Project Management
• Promotion
• Risk Management
• Strategic Thinking
• Teamwork/Cooperation
• Working with Others

Dealing with Difficult People
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Dealing with Difficult Situations
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Learning Support/Continuous Learning
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Promotion
• Public Speaking/Presenting
• Relationship/Network Building
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

Delegation Skills for the Workplace
• Achievement/Results Orientation
• Analytical Thinking
• Change Management and Leadership
• Communication
• Decision Making/Decisiveness
• Engagement
• Impact and Influence
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning/Organizing
• Relationship/Network Building
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

Effective Meeting and Event Planning
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Computer Use
• Decision Making/Decisiveness
• Document Use
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Numeracy
• Planning/Organizing
• Promotion
• Reading
• Relationship/Network Building
• Strategic Thinking
• Teamwork/Cooperation
• Working with Others

Getting Organized and In Control
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Computer Use
• Decision Making/Decisiveness
• Document Use
• Innovation and Initiative
• Leadership
• Management Excellence
• Numeracy
• Planning/Organizing
• Reading

Human Resources 101
• Achievement/Results Orientation
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Computer Use
• Decision Making/Decisiveness
• Document Use
• Engagement
• Evaluation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Negotiating Techniques
• Organizational Knowledge
• Planning/Organizing
• Policy Development
• Problem Solving
• Promotion
• Risk Management
• Strategic Thinking
• Teamwork/Cooperation
• Values and Ethics
• Writing Skills
• Working with Others

Improving Your Memory
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Communication
• Creative Thinking 
• Decision Making/Decisiveness
• Problem Solving
• Self Confidence/Self Esteem

Increasing Your Self Confidence
• Achievement/Results Orientation
• Communication
• Conflict Resolution 
• Creative Thinking 
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Impact and Influence
• Interpersonal Relations
• Relationship/Network Building
• Self Confidence/Self Esteem

Information Management for Administrative Assistants
• Achievement/Results Orientation
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Computer Use
• Creative Thinking
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Document Use
• Innovation and Initiative
• Leadership
• Organizational Knowledge
• Relationship/Network Building
• Strategic Thinking
• Teamwork/Cooperation

Integrated Risk Management
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Decision Making/Decisiveness
• Evaluation
• Impact and Influence
• Innovation and Initiative
• Leadership
• Management Excellence
• Negotiating Techniques
• Organizational Knowledge
• Planning/Organizing
• Problem Solving
• Risk Management
• Strategic Thinking
• Values and Ethics

La gestion efficace des employés - notions fondamentales en supervision
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Conflict Resolution
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Engagement
• Impact and Influence
• Interpersonal Relations
• Management Excellence
• Numeracy
• Planning/Organizing
• Problem Solving
• Relationship/Network Building
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

La grammaire française rendue facile
• Achievement/Results Orientation
• Analytical Thinking
• Client Service
• Communication
• Computer Use
• Dealing with Difficult Situations
• Document Use
• Engagement
• Interpersonal Relations
• Learning Support/Continuous Learning
• Management Excellence
• Planning/Organizing
• Policy Development
• Promotion
• Reading
• Writing Skills

Make Your Point! Deliver Persuasive MS PowerPoint™ Presentations with Ease
• Achievement/Results Orientation
• Adaptability/Flexibility
• Communication
• Computer Use
• Document Use
• Impact and Influence
• Numeracy
• Planning/Organizing
• Promotion
• Public Speaking/Presenting
• Reading
• Writing Skills

Making the Transition from Co-Worker to Team Leader
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Conflict Resolution 
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Numeracy
• Planning/Organizing
• Problem Solving
• Relationship/Network Building
• Strategic Thinking
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

Management Skills for Administrative Professionals
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Computer Use
• Conflict Resolution
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Document Use
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Numeracy
• Planning/Organizing
• Problem Solving
• Promotion
• Relationship/Network Building
• Strategic Thinking
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

Managing Change
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Creative Thinking 
• Decision Making/Decisiveness
• Engagement
• Evaluation
• Impact and Influence
• Innovation and Initiative
• Leadership
• Management Excellence
• Organizational Knowledge
• Planning/Organizing
• Policy Development
• Problem Solving
• Risk Management
• Strategic Thinking
• Values and Ethics

Managing Difficult Conversations
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Client Service
• Communication
• Conflict Resolution 
• Dealing with Difficult Situations
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Learning Support/Continuous Learning
• Management Excellence
• Negotiating Techniques
• Planning/Organizing
• Problem Solving
• Promotion
• Public Speaking/Presenting
• Relationship/Network Building
• Self Confidence/Self Esteem
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

Managing for Superior Results I: The Fundamentals of Supervision
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Conflict Resolution
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Management Excellence
• Numeracy
• Planning/Organizing
• Problem Solving
• Promotion
• Relationship/Network Building
• Strategic Thinking
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

Managing for Superior Results II: From Manager to Leader
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Conflict Resolution
• Dealing with Difficult Situations
• Engagement
• Evaluation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning/Organizing
• Problem Solving
• Promotion
• Self Confidence/Self Esteem
• Strategic Thinking
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

Managing Project Risks
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Document Use
• Engagement
• Evaluation
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Numeracy
• Planning/Organizing
• Problem Solving
• Project Management
• Reading
• Risk Management
• Strategic Thinking
• Teamwork/Cooperation

Managing Project Stakeholders
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Dealing with Difficult Situations
• Engagement
• Impact and Influence
• Interpersonal Relations
• Leadership
• Management Excellence
• Organizational Knowledge
• Project Management
• Promotion
• Relationship/Network Building
• Strategic Thinking
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

Managing Your Career for Short and Long Term
• Adaptability/Flexibility
• Analytical Thinking
• Creative Thinking 
• Decision Making/Decisiveness
• Evaluation
• Learning Support/Continuous Learning
• Planning/Organizing
• Self Confidence/Self Esteem
• Values and Ethics

Microsoft Excel 2007™ - Level 1
• Achievement/Results Orientation
• Computer Use
• Document Use
• Numeracy
• Planning/Organizing

Microsoft Excel 2007™ - Level 2
• Achievement/Results Orientation
• Computer Use
• Document Use
• Numeracy
• Planning/Organizing

Microsoft Excel 2010™ - Level 1
• Achievement/Results Orientation
• Computer Use
• Document Use
• Numeracy
• Planning/Organizing

Microsoft Excel 2010™ - Level 2
• Achievement/Results Orientation
• Computer Use
• Document Use
• Numeracy
• Planning/Organizing

Microsoft Outlook 2010™
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Client Service
• Communication
• Computer Use
• Document Use
• Innovation and Initiative
• Leadership
• Management Excellence
• Numeracy
• Planning/Organizing
• Project Management
• Reading
• Relationship/Network Building
• Teamwork/Cooperation
• Writing Skills
• Working with Others

Microsoft Project 2010™ - Level 1
• Achievement/Results Orientation
• Communication
• Computer Use
• Decision Making/Decisiveness
• Document Use
• Management Excellence
• Negotiating Techniques
• Numeracy
• Organizational Knowledge
• Planning/Organizing
• Problem Solving
• Project Management
• Promotion
• Reading
• Risk Management
• Strategic Thinking
• Working with Others

Microsoft Word 2010™ - Level 2
• Achievement/Results Orientation
• Communication
• Computer Use
• Document Use
• Innovation and Initiative
• Management Excellence
• Numeracy
• Planning/Organizing
• Project Management
• Reading
• Writing Skills

Minute Taking for Better Meetings
• Adaptability/Flexibility
• Analytical Thinking
• Communication
• Computer Use
• Document Use
• Evaluation
• Reading
• Writing Skills

Personal Effectiveness Through Emotional Intelligence
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Engagement
• Impact and Influence
• Interpersonal Relations
• Leadership
• Learning Support/Continuous Learning
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Promotion
• Public Speaking/Presenting
• Relationship/Network Building
• Self Confidence/Self Esteem
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

Powerful Coaching Skills: How to Create a High Performing Team
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Conflict Resolution
• Dealing with Difficult Situations
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Negotiating Techniques
• Planning/Organizing
• Relationship/Network Building
• Self Confidence/Self Esteem
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

Powerful Negotiation Skills
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Conflict Resolution
• Dealing with Difficult Situations
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Negotiating Techniques
• Problem Solving
• Promotion
• Relationship/Network Building
• Teamwork/Cooperation
• Working with Others

Practical English Grammar Skills
• Communication
• Document Use
• Engagement
• Impact and Influence
• Learning Support/Continuous Learning
• Reading
• Writing Skills

Practical Time and Workload Management
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Decision Making/Decisiveness
• Document Use
• Impact and Influence
• Innovation and Initiative
• Management Excellence
• Planning/Organizing
• Problem Solving
• Project Management
• Reading
• Self Confidence/Self Esteem
• Teamwork/Cooperation
• Values and Ethics

Project Management 101
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Computer Use
• Decision Making/Decisiveness
• Document Use
• Engagement
• Evaluation
• Innovation and Initiative
• Leadership
• Numeracy
• Planning/Organizing
• Problem Solving
• Project Management
• Reading
• Risk Management
• Working with Others

Project Management Skills for Administrative Professionals
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Communication
• Computer Use
• Decision Making/Decisiveness
• Document Use
• Engagement
• Evaluation
• Innovation and Initiative
• Leadership
• Numeracy
• Planning/Organizing
• Problem Solving
• Project Management
• Reading
• Working with Others

Proofreading and Editing
• Communication
• Computer Use
• Document Use
• Policy Development
• Reading
• Writing Skills

Report Writing
• Achievement/Results Orientation
• Analytical Thinking
• Communication
• Computer Use
• Document Use
• Evaluation
• Learning Support/Continuous Learning
• Numeracy
• Planning/Organizing
• Policy Development
• Reading
• Writing Skills

Skills for Effective Presentations
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Client Service
• Communication
• Computer Use
• Document Use
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Policy Development
• Promotion
• Public Speaking/Presenting
• Reading
• Relationship/Network Building
• Self Confidence/Self Esteem
• Writing Skills

Strategic Thinking
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Creative Thinking 
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Engagement
• Evaluation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Management Excellence
• Planning/Organizing
• Policy Development
• Problem Solving
• Project Management
• Promotion
• Risk Management
• Strategic Thinking
• Teamwork/Cooperation
• Working with Others

Stress Management Skills
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Conflict Resolution
• Dealing with Difficult Situations
• Management Excellence

Succeeding at the Federal Public Service Writing Skills Test
• Achievement/Results Orientation
• Analytical Thinking
• Communication
• Computer Use
• Document Use
• Evaluation
• Numeracy
• Planning/Organizing
• Public Speaking/Presenting
• Reading
• Writing Skills

Take Control of Your Workday with MS Outlook™
• Achievement/Results Orientation
• Adaptability/Flexibility
• Communication
• Computer Use
• Document Use
• Impact and Influence
• Numeracy
• Planning/Organizing
• Public Speaking/Presenting
• Reading
• Writing Skills

The Outstanding Administrative Assistant
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Computer Use
• Conflict Resolution
• Dealing with Difficult Situations
• Document Use
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Numeracy
• Planning/Organizing
• Reading
• Relationship/Network Building
• Self Confidence/Self Esteem
• Values and Ethics
• Working with Others

Training the Trainer
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Communication
• Computer Use
• Dealing with Difficult Situations
• Document Use
• Engagement
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Public Speaking/Presenting
• Reading
• Relationship/Network Building

Using Positive Influencing Skills in the Workplace
• Adaptability/Flexibility
• Change Management and Leadership
• Communication
• Conflict Resolution 
• Creative Thinking 
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Engagement
• Impact and Influence
• Interpersonal Relations
• Leadership
• Negotiating Techniques
• Problem Solving
• Relationship/Network Building
• Self Confidence/Self Esteem
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

Working and Communicating as Part of a Team
• Adaptability/Flexibility
• Analytical Thinking
• Change Management and Leadership
• Client Service
• Communication
• Computer Use
• Conflict Resolution 
• Decision Making/Decisiveness
• Dealing with Difficult Situations
• Engagement
• Evaluation
• Impact and Influence
• Innovation and Initiative
• Interpersonal Relations
• Leadership
• Learning Support/Continuous Learning
• Management Excellence
• Negotiating Techniques
• Organizational Knowledge
• Planning/Organizing
• Project Management
• Promotion
• Public Speaking/Presenting
• Relationship/Network Building
• Teamwork/Cooperation
• Values and Ethics
• Working with Others

Writing Effective Briefing Notes
• Analytical Thinking
• Communication
• Computer Use
• Decision Making/Decisiveness
• Document Use
• Engagement
• Evaluation
• Impact and Influence
• Planning/Organizing
• Policy Development
• Reading
• Writing Skills

Writing for the Web
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Client Service
• Communication
• Computer Use
• Creative Thinking 
• Decision Making/Decisiveness
• Document Use
• Engagement
• Evaluation
• Impact and Influence
• Innovation and Initiative
• Numeracy
• Organizational Knowledge
• Planning/Organizing
• Problem Solving
• Project Management
• Promotion
• Reading
• Relationship/Network Building
• Strategic Thinking
• Teamwork/Cooperation
• Values and Ethics
• Writing Skills
• Working with Others

Writing in Plain Language
• Achievement/Results Orientation
• Adaptability/Flexibility
• Analytical Thinking
• Client Service
• Communication
• Computer Use
• Creative Thinking 
• Decision Making/Decisiveness
• Document Use
• Engagement
• Impact and Influence
• Planning/Organizing
• Policy Development
• Problem Solving
• Promotion
• Reading
• Writing Skills 


 
 

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